July 16, 2018
The Delly Deck, sub-brand of Goddard Catering Group, had its front of the house staff enrolled in a three-day Customer Service Excellence Course provided by the University of the Virgin Islands Community Engagement and Life Long Learning Center from June 5 through June 7, 2018.
The Instructor, Tamara Lang has extensive experience in Customer Service and Restaurant Management. Ms. Lang currently serves as the Director of Hotel and Tourism Management at the University of the Virgin Islands. The training was one filled with everything from information on the importance of tourism in the Virgin Islands to her observances during her time as a "secret shopper" at the Delly Deck.
The group took part in team building exercises and had discussions well into the evening on ways to improve the overall customer experience. The group, who couldn't wait to put their training to practice entered the Deck at the end of the training with a refreshed view on organizational goals.
GCG STT would like to thank Ms. Lang for her dedication to Excellence.